This response to RFI 1725 is confidential. Please enter the passcode shared in your cover email to continue.
SynrgiseLearn combines a mature LMS/LXP core with an always-on AI development coach, an in-house content studio, and South African-based delivery. Everything the RFI asked for, with a clear roadmap for the things it imagined.
Hollard is seeking more than a learning platform. The RFI signals a need for scalable delivery to a distributed workforce, structured remediation of legacy content, future-ready AI capability, and the integration discipline required of a regulated insurer operating across South Africa and the broader African continent. SynrgiseLearn is built for exactly this brief.
We are a South African edtech business with a pan-African footprint, SAQA-accredited, ISO 27001 certified, and operating a production LMS/LXP platform serving 45 active clients. Our platform combines a mature learning management core with an AI coaching layer called SynrgiseAssistant, which is our material differentiator in this procurement.
Where most LMS vendors have bolted AI onto a traditional content catalogue, we have designed an always-on development coach that sits over the LMS, the performance management system, the 360 assessment engine, and the talent management tooling. The LMS becomes content infrastructure. The assistant is where the actual work of developing people happens.
This response answers every item of the Annexure A requirements (IRS, FRS, NFRS, TRS, GRS, and Scenarios) and provides indicative pricing for a Hollard-sized deployment of 5,000 full-time learners and 5,000 occasional learners. A "Yes" in our response means "we will deliver this", not "this ships by default in every installation".
eLearning, ILT/VILT, blended, microlearning, and curated external content sequenced with prerequisites, gates, and branching.
Role-based CPD values, automated calculation, category history, rollover and caps, compliance reporting, portfolio export.
Always-on development coach — daily briefings, practice simulations, review prep, plan drafting, manager interventions.
ISO 27001 ISMS, POPIA privacy-by-design, AES-256 at rest, TLS 1.2+ in transit, annual pentest, tamper-evident audit.
Native iOS/Android with biometric SSO, offline assessments with timer enforcement, file uploads, auto-sync, remote wipe.
Entra ID SSO, SCIM 2.0, PaySpace, Teams, Outlook, Zoom, BBB, Adobe Connect, xAPI/SCORM/CMI5, LTI, Power BI.
Real-time admin dashboards, drag-and-drop report builder, scheduled delivery, predictive at-risk, Power BI handoff.
~50 legacy compliance courses audited, converted, or remediated. Historical completion records imported with provenance.
AI coach · daily briefings
Practice sims · manager nudges
Pathways · social · skills
Personalisation · gamification
Compliance · CPD · content
Certifications · learner records
Most LMS providers meet three of these at best. We own all four, which is what lets us commit to "Yes, we will deliver" rather than "Yes, with a partner".
SynrgiseLearn operates its own LMS and LXP codebase. Hollard is not buying a rebadged third-party product. Roadmap items, integrations, and customisations are delivered by the team that owns the source — including the Hollard custom development package in this proposal.
Our in-house team produces SCORM-compliant eLearning, compliance content, accredited qualification content, microlearning, and blended programme design — the same team that would support Hollard's legacy content remediation at go-live.
The architecture, the coaching model, the practice simulation engine, and the generative authoring pipeline are built and operated by us. This is not a wrapped LLM; it is a plan-aware coach grounded in the learner's development plan, 360 history, and performance data.
As a SAQA-accredited provider working across multiple African jurisdictions, we understand the evidentiary requirements of regulators, the realities of CPD regimes, and the operational discipline required of a compliance-critical platform serving long-term insurers.
A curated walkthrough of the two surfaces that most distinguish SynrgiseLearn: SenseAI, the always-on development coach, and KreatAI, our AI content authoring pipeline.
Daily prioritisation, plan-aware coaching conversations, content surfacing, and a learner-controlled coaching personality. Same product across employee and manager views.
Sensei opens with a personalised reflection grounded in the learner's plan and recent activity, then offers a 15-minute action and an open prompt to talk things through. No dashboards to interpret — just the next right move.
Self-directed and company-directed goals shown side by side. When something slips, Sensei surfaces a concrete adjustment proposal that the learner can accept in one click.
Each goal shows next action, days to next milestone, and status. "Needs attention" and "Overdue" surface naturally so managers and learners share the same source of truth.
The right rail shows exactly what Sensei remembers — role, active goals, observed patterns, and stated preferences — so the learner always knows what's grounding the coaching.
Modules grouped by directive (company vs self), each with progress, status, and the next concrete lesson to pick up. Manager view layers in team progress alongside.
Searchable archive of conversations with Sensei, completed modules, and shared documents. Conversations preserve their thread so the learner can resume coaching without re-priming.
Three dials (humour, frequency, bossiness) tune the coaching tone. Channel preferences (push, WhatsApp, email) are reorderable and respect quiet hours — important for a distributed insurance workforce.
Eight-step pipeline from raw source documents to a published, SCORM/xAPI-ready course. Human-in-the-loop at every stage, full audit trail, output formats Hollard's compliance team will recognise.
Human-in-the-loop at every gate, full audit trail, output formats Hollard's compliance team will recognise.
Content upload. Auto-detect concepts & gaps before any AI work runs.
Structural breakdown with Bloom's, skills mapping and regulatory references surfaced.
KreatAI generates slides, quiz items, narration and brand imagery in parallel workstreams.
Push to SynrgiseLearn or any LMS. Live for learners with full audit trail.
Compile to SCORM 1.2 / 2004, xAPI / CMI5, or standalone HTML for offline use.
SMEs and instructional designers approve & refine. Comments link to "Apply with AI" for accepted feedback.
Policies, briefs, runbooks, video transcripts. KreatAI auto-detects topics and surfaces them so the author can confirm scope before any AI work runs. Bloom's emphasis, difficulty, and skill auto-tagging are configurable upfront.
A live planner thread shows what's being read, how concepts are being clustered, regulatory references being detected (POPIA, ISO 27001, etc.), and how modules are being shaped. No black-box generation.
Each module shows its AI rationale ("why this matters here") plus mapped Bloom's level and source coverage. Drag, rewrite, or ask the AI to revise — nothing generates until the author approves.
Five workstreams run side by side with a per-element activity log and progress per category. Authors can branch into edit at any point without waiting for the full course to finish.
Standard slide editor plus rich interaction types (hotspot, scenario, flashcard, quiz). Each slide has Edit / AI / Tags tabs so SMEs and instructional designers can work in their natural mode.
Module-by-module approval routed to the right SME (compliance lead, POPIA officer, business owner). Comments link directly to "Apply with AI" so accepted feedback can be machine-applied and re-reviewed.
Standalone HTML (works offline), SCORM 1.2 / 2004 for any LMS, xAPI / cmi5 for granular tracking, direct push to SynrgiseLearn, or a shareable preview link. Same package summary on every publish — modules, slides, quizzes, duration, languages, pass mark.
Native iOS and Android learner experience — biometric SSO, downloaded-for-offline content, and offline assessments with timer enforcement and auto-sync.
iOS / Android home screen showing biometric SSO, downloaded-for-offline content, in-progress courses, and CPD progress at a glance.
Assessment running in offline mode with visible offline indicator, enforced timer, file upload control, and the auto-sync queue notice for results delivery once connectivity returns.
Manager dashboard showing direct-report compliance status, CPD year-to-date, and predictive at-risk flags. Reflects Hollard Life and Hollard Insurance entities in the team filter.
Structured five-phase methodology, running workstreams in parallel where Hollard's internal readiness permits. A dedicated Customer Success Manager picks up the relationship from day one post-launch.
End-to-end delivery including the customisation package, content remediation, and parallel identity / mobile workstreams. An accelerated 16-week path is available where Hollard's internal readiness permits. The phase-by-phase narrative is directly below.
Requirements confirmed. Data sources mapped. Integration points defined. Customisation backlog prioritised with Hollard L&D, IT, and compliance stakeholders.
Platform instance provisioned. Multi-entity hierarchy modelled for Hollard Life and Hollard Insurance. Branding applied. Base role and permission structures configured.
Entra ID SSO, SCIM 2.0, PaySpace, Teams/Outlook, LRS for xAPI/CMI5, mobile app, and the custom development package delivered and tested in staging.
Legacy compliance content migrated or remediated through the AI Content Accelerator. User data imported. End-to-end testing with Hollard UAT cohort.
Administrator training (5 sessions × 4 admins), self-paced admin eLearning, learner comms rollout, early-life support transitioning into ongoing CSM coverage.
A complete consolidation of Hollard's six current LMS platforms onto SynrgiseLearn, with everything included — hosting, support, version upgrades, disaster recovery, and our 190-title eLearning library — for a recommended Year 1 cost of R1.475M.
A complete platform consolidation from Hollard's six current LMS platforms onto SynrgiseLearn — including all implementation work, hosting, support, maintenance, version upgrades, disaster recovery, and access to our 190-title eLearning library, for up to 5,000 named full-time users with occasional learners accommodated at no per-user uplift.
One credit equals one generated slide (copy, imagery, narration). Interactive activities and assessment items consume 0.5 credits. Course planning, outlining, and editing refinements are included at no credit cost. Credits roll month-to-month within the contract year.
Applies to any work scoped outside the standard implementation and support agreements — for example, content development by our in-house instructional design team, custom development, or modernisation of specific legacy courses in a later phase.
Multi-year agreements carry a discount on the per-user rate in exchange for term commitment. All pricing is indicative and confirmed on formal RFP engagement following scoping refinement.
A documented, tested, ISO 27001-aligned posture: a 4-hour Recovery Time Objective, 24-hour Recovery Point Objective, dual-site architecture, and bi-annual continuity drills. Both the Business Continuity Plan and the Disaster Recovery Plan are downloadable below.
Site, system, or people unavailability — covered with a defined Crisis Management Team, Business Impact Analysis, and tested response plans.
Defined RTO and RPO, prioritised recovery sequence, dual-site failover, and quarterly recovery testing — covering the full SynrgiseLearn SaaS stack.
Three production deployments of comparable shape and scale to Hollard, each with the integration depth and compliance demands a regulated insurer requires. Direct contact details released on shortlist.
Long-term insurer serving both internal staff and a distributed broker network. SynrgiseLearn delivers compliance training, product training, and product certification across the combined audience, with direct integration into Bidvest Life's broker platform.
Internal-staff deployment covering compliance training, structured learning pathways, product training, and product certification. Curated Udemy content available alongside native programmes, with Microsoft Entra SSO and integration into the workforce management system.
Multi-brand academy serving all 9 brands of the Spur Group. Compliance and product training, classroom and webinar scheduling, co-authored content with brand teams, structured product information, and management reporting dashboards.
Every line item in Annexure A has been answered. Each "Yes" is a commitment to deliver — not a default ship state. The sole "No" is a positive response to a negative question ("Is there a limit on custom roles?") — and that limit, by design, does not exist.
Priority match rates confirm that everything Hollard marked as critical is in scope, out of the box or in committed delivery.
Every document referenced in the RFI response. Compliance certificates and reference client details are released on shortlist. Click any item to download; use the bulk option for the complete pack.
Primary submission documents are downloadable individually below. Full pack — including compliance certificates and reference contact details — is bundled and released on RFP engagement.
Reach the Hollard account lead directly. We aim to respond within one working day.